Frequently Asked Questions

What types of photo cards do you offer?
What photo options do you offer?
What files do I submit for my photo cards?
How do I design my digital photo card?
How long does it take to receive my order?
How do I pay for my order?
How can I determine the price of my order?
How do I place my order?
How do I check the status of my order?
Can I check my order history to find out details of previous orders?
How much is shipping and handling?
Can you send me some samples?
What if I am not happy with my order?
Will my order include envelopes?

What types of photo cards do you offer?

Our extensive line of Digital Photo Upload cards include Horizontal Folded, Horizontal Flat, Vertical Folded, and Vertical Flat designs. When ordering, you can add and edit your personal photos as well as customize the inside of your cards (when Folded design is selected).

What photo options do you offer?

You will be able to edit your photo during the ordering process. Once you have uploaded your photo(s), you will be able to place them exactly where you would like them to appear on the card. You will also be able to crop the photo to capture just what you want to appear on your cards. Want to rotate an image? No problem.

What files do I submit for my photo cards?

For best quality, please submit a clear, high resolution photo.

Acceptable File Formats:
.jpeg
.png
.tif
.bmp
Minimum Photo Size: 72 dpi
Maximum File Size: 8M

You can also upload your photos from Facebook, Picasa, and Flikr.

How do I design my digital photo card?

First, browse through our selection to find a design that will best complement your photo(s), which you'll be able to upload once you select a card. Simply drag and drop your photo onto the card. You can then crop/edit your photo as you see fit by using the zoom and rotate features.

Not sure if that's the card you want? No problem. You can browse our line until you see a card you like, then click "Personalize this Card". Your photo(s) will remain in the photo tray for you throughout your card selection process. Once you have decided on a design and edited your photo the way you want it to appear on your cards, simply hit Next (only in Folded designs) and you will be brought to the Personalize Your Card page.

We offer "Customizable Ink" with the ability to make your own custom greeting and imprint in fonts/colors/sizes of your choosing. After you've completed that step, hit the "Next" button and you will be brought to the order process to choose your quantity and personalize your envelopes with your own personal imprint/message.

How long does it take to receive my order?

Orders for Digital Photo Cards will ship in 2-3 days.

For the most accurate shipping time to your location, please use our Shipping Quote.

How do I pay for my order?

We accept American Express, Visa, MasterCard, Discover and Diners Club.

Phone: 1-800-730-1024 Monday thru Friday 7:30am - 8:30pm and Sat. - Sun. 11:00am - 7:00pm ET.

Toll Free Fax: 1-888-641-2103 (24 hours a day)

How can I determine the price of my order?

Select the product that you would like to order and click the Purchase button. Fill in the information that you would like on the online order form and proceed with the order process. Your subtotal will display in the shopping cart. If after viewing the price, you do not wish to place your order, you can simply delete the order from the shopping cart.

You can also contact us at 1-800-730-1024 Monday thru Friday 7:30am - 8:30pm and one of our customer service representatives will be happy to provide you with a detailed price quote.

How do I place my order?

Please note, orders for our Digital Photo Cards can only be placed on our website.

How do I check the status of my order?

You can check the status of your order online by accessing the Order Status  page on our website. Please have your account or order # and zip code available. If you have already established an online account with us you can Login for easy access to this feature. Our site is updated daily, so you can check back regularly for updated order status and shipping and tracking information.

Can I check my order history to find out details of previous orders?

You can check on the details of previous orders by accessing the Order Status page of on our website. Please have your account # or previous order # and zip code available. If you have already established an online account with us you can Login for easy access to this feature. You will be able to see pertinent order details for all orders placed on your account.

How much is shipping and handling?

Shipping and handling charges are based on the quantity ordered and ship to location. Your shipping and handling charges will be displayed for you to review after you have added your item(s) to your Shopping Cart.

You can also calculate your S & H charges by utilizing our Shipping Quote feature.

Can you send me some samples?

Please note that our entire product line is available to view and order on-line. You can request our Christmas sample package that includes 6 samples of pre-selected popular designs by going to our Sample Request page.

What if I am not happy with my order?

Your satisfaction is guaranteed. If you are not completely satisfied with your order, we will promptly refund your money.

Will my order include envelopes?

Yes, every order comes with matching white envelopes. Envelope personalization is available for FREE on designs printed on Card Stock. Envelope personalization is currently not available on designs printed on Photo Paper.